Main Shipping Terms
- FREE economy shipping on orders of $100 CAD or more (before taxes and shipping) in Canada excluding remote & difficult to serve locations (more information in sidebar)
- Orders below $100 are subject to a $9.95 economy shipping fee.
- All orders require 1-3 business days of processing time unless otherwise noted on the product page.
- Express shipping is available at variable rates depending your location in Canada, excluding remote and difficult to serve locations.
- US Orders shipping rate is billed at actual cost.
Shipping fees are subject to change. Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added.
*May take longer to Hawaii, Alaska, military addresses and other non-standard addresses
All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you've ordered.
Shipping time quoted in checkout does not include processing time.
Littlewonderstar.com provides two shipping options - Economy Shipping & Express Shipping. Please note that whether you choose Economy Shipping or Express Shipping, your order will be subject to 1-3 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.
Our standard Economy Shipping is free in Canada (excluding remote & difficult to serve locations) when your order value is over $100. Economy Shipping will deliver your package using standard shipping methods. Orders below $100 are subject to a $9.95 shipping fee. Littlewonderstar.com ships using multiple delivery partners. A carrier will be assigned to your order at time of shipping.
Express Shipping is a premium service available to orders shipping in Canada (excluding remote & difficult to serve locations) that is provided by our shipping partners. After leaving our warehouse, our shipping partners will prioritize your package and work to deliver it as quickly as possible.
Should the need arise to cancel an order after you've placed it, we will do our best to accommodate your request. All cancellations have to be requested within 24 hours after the order is placed.
Order cancellation is a time-sensitive action, so please do get in touch with our Customer Care team as soon as possible. You can request a cancellation in one of the following ways:
(1) PHONE: 1-855-495-9597 (Mon-Fri: 10am - 4pm)
(2) EMAIL: email@example.com
*Ensure that you include your Littlewonderstar.com order number in your email, and/or have it readily available if you are phoning in.
Please note, that once your order moves into the processing stage in our warehouse, we are no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery (excluding final sale items, please see below).
Our goal at Littlewonderstar.com is to ensure that you are totally satisfied with your shopping experience. We accept returns of unopened products up to 5 days after the date of receipt. Opened or used products, or any items marked as non-refundable are not within our return guidelines. We are currently unable to accept returns from US locations. We also cannot accept any returns from products in the following categories:
- Nursing Clothes & Pads
- Cloth Diapers
- Re-usable feminine pads
- Lulla Doll
- Discounted/Clearance Items
- Items which have been removed from their original packaging, assembled or modified
- Any items marked as non-returnable on the product page
There is a 30% restocking fee applied to all returned orders.
*Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact advise us and we will guide you through the process.
If you would like to make a return request, please email firstname.lastname@example.org with your order number (as quoted in the subject line of your "Order Update" emails), the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!